As you can imagine we have our own ideas on this subject :-) but I would love to get others' ideas to add in the mix.
What's the user perspective? We're all using free software to some extent - even if it's just this forum?
What's the user perspective on totally new services that spring out of the Internet and get immediate traction, for no marketing spend, because they're free?
What's the business perspective on free software -
* mistrust, because it can't be any good if it's free,
* inertia because "we've already got something that works"
* technophobia "it must be complicated, because it's software"
* just plain fear because the world is changing while we watch
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